Terms & Conditions

Thalia GW Elite VA Solutions LLC
Effective Date: 03/29/2026

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1. Overview

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These Billing, Administrative & Operational Terms (“Agreement”) govern all services provided by Thalia GW Elite VA Solutions LLC (“Company”) to the client (“Client”). By engaging services, the Client agrees to the terms outlined herein.

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SECTION I: BILLING TERMS

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2. Service Structure

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Services are offered under the following models:

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• Hourly (Ad-Hoc Support): Billed based on time utilized

• Retainer (Ongoing Support): Reserved hours billed monthly

• Project-Based: Fixed pricing for defined deliverables

 

All services are subject to availability and confirmation.

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3. Hourly Rates & Time Tracking

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• Services are billed at the agreed hourly rate

• Time is tracked in 15-minute increments (0.25 hours)

• Billable time includes:

  • Task execution

  • Client communication (email, calls, messaging)

  • Research, planning, and preparation

  • Revisions and follow-ups 

 

Time tracking records are maintained for accuracy and transparency

 

4. Prepaid Hours & Retainers

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• Retainer hours must be used within the agreed billing cycle

• Unused hours do not roll over unless otherwise agreed in writing

• Additional hours beyond the retainer are billed at the standard rate

• Retainers secure priority access and scheduling

 

5. Minimum Billing Requirements

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• A minimum of 4 hours per task/request may apply

• Monthly minimum commitments of at least 3 months will be required for ongoing clients

 

6. Invoicing

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• Invoices are issued weekly, bi-weekly, or monthly depending on client needs

• Each invoice includes a summary of services rendered

• Invoices are delivered electronically

 

7. Payment Terms

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• Payment is due upon receipt / Net 7 days unless otherwise stated

• Late payments may incur a late fee of 5–10%

• Services may be paused or terminated for overdue balances

 

8. Accepted Payment Methods

 

Payments are accepted via:

• Credit & Debit Cards

• Apple Pay

• Google Pay

• PayPal

• Other approved electronic payment methods

 

9. Refund Policy

• All payments are non-refundable once services are rendered

• Prepaid hours are non-refundable and must be used within the billing cycle

 

10. Rush Services

 

Requests requiring expedited turnaround may:

• Be subject to a rush fee

• Require schedule adjustment or approval based on availability

 

SECTION II: ADMINISTRATIVE TERMS

 

11. Scope of Work

 

All work is performed based on mutually agreed deliverables.

Requests outside the defined scope may:

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• Be billed additionally, or

• Require a revised agreement

 

12. Client Responsibilities

 

The Client agrees to:

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• Provide clear instructions and timely communication

• Supply necessary documents, assets, and system access

• Review deliverables promptly

 

Delays caused by the Client may impact timelines and outcomes.

 

13. Communication

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• Primary communication channels: email and agreed platforms

• Response time: within 24–48 business hours

• Business hours: Monday–Friday, 9:00 am – 5:00 pm

 

Communication outside business hours is not guaranteed unless pre-arranged.

 

14. Confidentiality

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All client data, materials, and communications are treated as strictly confidential. The Company will not disclose or share information without consent unless required by law.

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15. Data Access & Security

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• Clients may provide access to platforms as needed

• The Company will use secure handling practices

• The Client remains responsible for account ownership and permissions

 

16. Intellectual Property

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• All final deliverables become the Client’s property upon full payment

• The Company may showcase non-confidential work in its portfolio unless otherwise requested in writing

 

SECTION III: OPERATIONAL TERMS

 

17. Turnaround Times

 

Turnaround times depend on:

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• Task complexity

• Current workload

• Client responsiveness

 

Estimated timelines may be provided but are not guaranteed.

 

18. Availability & Scheduling

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• Services are provided during standard business hours

• Availability is limited and scheduled in advance where applicable

• Retainer clients receive priority scheduling

 

19. Cancellations & Rescheduling

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• A minimum of 24–48 hours’ notice is required

• Late cancellations may be subject to a fee

 

20. Holidays & Time Off

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The Company reserves the right to observe holidays and scheduled time off. Clients will be notified in advance of any planned unavailability.

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21. Independent Contractor Status

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The Company operates as an independent contractor. Nothing in this Agreement constitutes employment, partnership, or joint venture. 

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22. Non-Exclusivity

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The Company reserves the right to provide services to other clients.

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23. Limitation of Liability

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The Company shall not be held liable for:

• Indirect or consequential damages

• Loss of revenue, data, or business opportunities

• Issues arising from third-party tools, platforms, or services

 

All services are provided with reasonable care but without guarantee of specific outcomes.

 

24. Termination

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Either party may terminate services with 7–14 days written notice. All outstanding balances must be settled prior to termination.

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25. Force Majeure

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The Company shall not be held liable for delays or failure to perform due to events beyond reasonable control (e.g., technical failures, natural disasters, illness).

 

26. Amendments

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These terms may be updated at any time. Clients will be notified of material changes.

 

27. Governing Law

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This Agreement shall be governed by the laws of the Commonwealth of Virginia.

 

28. Acceptance of Terms

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By engaging services with Thalia GW Elite VA Solutions LLC, the Client acknowledges and agrees to these terms.

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Thalia GW Elite VA Solutions LLC
Delivering elevated, discreet, and results-driven virtual support with precision and professionalism.